Cancellation & Refund Policy
Fair, service-based terms for cancellations and refunds on digital development services.
Last updated: 2026
This policy does not promise an unconditional refund. Refund eligibility depends on the stage of work completed and the nature of the services involved.
1. Cancellation Requests
Cancellation requests must be sent in writing to info@hrtradingcompany.com. The request should include your name, project reference and reason for cancellation where possible. Once received, we will acknowledge the request and guide you through the process.
2. Cancellation Before Work Begins
A cancellation made before any discovery, design or development work has begun may be eligible for a refund of the advance payment, subject to deduction of any non-refundable third-party costs already incurred (such as domain registration, hosting, themes, plugins or software licences).
3. After Work Has Begun
Once discovery, design or development work begins, the value of completed work and allocated resources may be deducted from any refund. This includes time spent on research, planning, design, development, communication and project management.
4. Completed Milestones
Completed milestones are generally non-refundable. If a milestone has been delivered and approved, payment for that milestone is considered earned.
5. Third-Party Costs
Domain registrations, hosting plans, themes, plugins, software licences, payment-gateway charges and other third-party costs are non-refundable once purchased or activated, as these are governed by the respective providers' policies.
6. Custom Design and Development
Custom design and development services are not automatically eligible for a full refund after approval or delivery. Once you have approved design concepts or accepted delivered work, the work is considered complete for that stage.
7. Refund for Non-Delivery
If HR Trading Company is unable to deliver an agreed service, the eligible unused portion of any prepaid amount may be refunded. This is assessed on a case-by-case basis.
8. Refund Processing Time
Approved refunds are generally processed within 7–10 business days of approval. The actual time for the amount to appear in your account depends on the payment method and your financial institution.
9. Refund Method
Refunds are returned to the original payment method whenever possible. Where that is not possible (for example, an expired card), an alternative verified method may be arranged.
10. Chargebacks
Before initiating a chargeback with your bank or card provider, please contact our support team to attempt a resolution. Chargebacks initiated without contacting us first can delay resolution and may affect eligibility for future services.
11. Contact
For cancellation or refund requests, contact us at info@hrtradingcompany.com. Read our Payment Policy and Terms & Conditions for related information.
Company Information
HR Trading Company
Proprietor: Chintan Godara
GSTIN: 08CONPG3856H1ZL
Udyam: UDYAM-RJ-15-0043204
Shop No. 383, Ward No. 23, Raisinghnagar, Ganganagar, Rajasthan – 335051, India
Phone: +91 7665 272 667
Website: https://hrtradingcompany.com