Refund Policy

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1. Overview

At HR Trading Company, we are committed to delivering high-quality digital products and services. This Refund and Cancellation Policy explains the terms under which refunds and cancellations are handled for our professional services.

2. Service-Based Engagements

As we provide professional software development, web design, and related digital services, our engagements are service-based. Each project begins with a detailed proposal and written agreement that outlines the scope, deliverables, timeline and payment terms.

3. Cancellation by the Client

  • Before work begins: If you cancel before any work has started, any advance payment made will be refunded in full.
  • After work has begun: If you cancel after work has started, you will be billed for all work completed up to the date of cancellation. Any advance payment in excess of the completed work will be refunded. Work completed and delivered up to the cancellation date will be transferred to you upon payment.

4. Cancellation by Us

We reserve the right to terminate or suspend an engagement if:

  • Payments are not received according to the agreed schedule
  • The client is unresponsive for an extended period (typically 14+ days)
  • The scope of work changes significantly from the original agreement
  • The engagement cannot proceed due to circumstances beyond our control

In such cases, you will be billed for all work completed, and any work product delivered will be transferred to you.

5. Refund Eligibility

Refunds may be issued in the following situations:

  • Cancellation before work begins (full refund of advance payment)
  • Overpayment (refund of the excess amount)
  • Services not delivered as agreed in the project scope (partial or full refund)
  • Billing errors (correction and refund of incorrect charges)

6. Non-Refundable Items

The following are generally non-refundable:

  • Work that has been completed and delivered to the client
  • Third-party costs incurred on your behalf (e.g., hosting fees, domain registration, stock assets)
  • Service fees and payment processing charges
  • Consulting and advisory services that have been delivered

7. How to Request a Refund

To request a refund or cancellation, please contact us at the email address shown in the footer of this website. Please include:

  • Your name and contact information
  • Project or invoice reference number
  • Reason for the refund request
  • Date of the original transaction

8. Refund Processing

Refunds, once approved, will be processed within 7-10 business days and credited to the original payment method. Processing times may vary depending on your bank or payment provider.

9. Disputes

If you have a concern about a charge or service, we encourage you to contact us first so we can resolve the issue. We are committed to fair and transparent resolution of any disputes.

10. Changes to This Policy

We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.

11. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us at the email address shown in the footer of this website.