Return and Refund Policy

1. Introduction

HR Trading Company aims to ensure customer satisfaction. This policy explains the conditions under which returns and refunds may be processed.

2. Return Eligibility

Return eligibility depends on product type, condition, delivery status, and the terms stated at the time of purchase or quotation. Perishable agricultural goods, custom-sourced products, and bulk/wholesale orders may not be eligible for return unless damaged or incorrect. Claims for damaged or incorrect goods must be submitted within 48 hours of delivery with photographs, order details, and supporting evidence.

3. Return Process

To initiate a return, please contact us with your order details and reason for return. Our team will provide instructions based on your specific situation. Return shipping costs may apply depending on the reason for return.

4. Refund Process

Refunds, if applicable, will be processed after the returned product is received and inspected. Approved refunds will generally be initiated to the original payment method within 7–15 business days, subject to bank or payment-provider processing time. For advance payments on undelivered orders where the order is cancelled by mutual agreement, refunds will be processed within 15 business days.

5. Exceptions

Certain products may not be eligible for return, including custom orders, perishable goods, products specifically procured for a customer, and opened consumables. We reserve the right to assess each return request on a case-by-case basis.

6. International Orders

International orders may have different return terms. Given the complexity and cost of international returns, each case will be assessed individually. The terms stated in the relevant commercial invoice or quotation will apply.

7. Contact

For return or refund enquiries, contact us:

Phone: +91 7665 272 667

Address: Shop No. 383, Ward No. 23, Raisinghnagar, Ganganagar, Rajasthan – 335051, India

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